How can we help?
Write to us in English or French. Tell us which device you’re using and what you see on the screen.
Emailcontact@getkidspired.com
Quick fixes
The sign-in link opens on the wrong deviceOpen the email on the device you want to sign in, then tap the link there.
The other tablet doesn’t show my changesCheck both are signed in with the same email: Parent mode → Settings → Account & sync shows the address and whether it’s Synced.
“Your family is using all 5 devices”Remove one you no longer use from the list on that screen, then carry on.
No soundParent mode → Settings → This device → Sound, animation & voice. Sound effects and Voice on? Volume up? Tablet not on silent?
No French or Spanish voiceInstall that language’s voice in the tablet’s settings, or record your own on the cards.
The screen keeps turning offParent mode → Settings → This device → Keep the screen on. It also says where to change the tablet’s own timeout.
I forgot my parent codeTap Forgot code on the lock screen. We email you a 6-digit code, you enter it and set a new parent code. The code is per device, so this only changes the one you’re on.